What We Collect
When you plan or navigate a route, Otherway collects route and
usage details such as the general start area, destination area,
selected route option, route type, route distance, navigation
duration, whether a drive was completed or ended early, and basic
app or device information needed to diagnose product quality.
We never collect your precise location. Location points are
reduced to approximate areas before they leave your device.
If you choose to send feedback after a drive, we collect the
rating or message you submit along with route context for that
drive. This is fed into a continuous feedback loop, so Otherway
gets better over time.
Information Categories
Under the California Consumer Privacy Act (CCPA), the categories
of personal information we collect are:
- Identifiers — an anonymous device ID generated on your device.
- Approximate geolocation — general start and destination areas, not precise coordinates.
- Internet or app activity — route choices and navigation outcomes within Otherway.
- User-submitted content — the rating and message text of any feedback you send.
We do not collect sensitive personal information as defined by
CCPA. In particular, we do not collect precise geolocation.
How We Use It
We use this information to improve the routing engine, tune route
profiles, find places where guidance or recalculation fails, and
decide what parts of the app need more work.
We Do Not Sell or Share
Otherway does not sell your personal information and does not
share it for cross-context behavioral advertising. We do not use
it to build advertising profiles or pass it to data brokers.
We do use service providers — for example, hosting and map data
providers — that process data on our behalf under contract and
only for the purposes we instruct.
Retention
We retain raw route and feedback records for up to 90 days, after
which they are deleted or aggregated into non-identifying
statistics.
No Account, No Profile
Otherway does not require an account. Telemetry uses an anonymous
device ID generated on your device — not your name, email
address, or advertising identifier. Resetting the app from
Settings → Advanced clears this ID and your local data.
Your California Rights
California residents have the right to:
- Know what personal information we collect and how it is used.
- Delete personal information we hold about you.
- Correct inaccurate personal information.
- Opt out of any sale or sharing of personal information. Otherway does not sell or share personal information, so there is nothing to opt out of.
- Limit the use of sensitive personal information. We do not collect sensitive personal information.
- Non-discrimination — we will not discriminate against you for exercising any of these rights.
Because Otherway has no accounts, the only handle we have on your
data is the anonymous device ID generated on your device. You can
find this ID inside the app under Settings → Privacy. To exercise
a right, email
hello@otherwaynavigation.com
with that ID included. We aim to respond within 45 days.
Children
Otherway is not directed to children under 16, and we do not
knowingly collect personal information from them.
Contact
Questions about privacy or this policy? Email
hello@otherwaynavigation.com.
